Shipping policy

Where we ship. We currently ship within the United States only.
Cost. Shipping is free on all orders.
Processing time. Orders are processed within 1–3 business days.
Delivery. Kits typically arrive within 3–5 business days after they ship. You’ll receive tracking by email once your order is on its way.
Returning your sample. Your kit includes a prepaid mailer to send your swab to our CLIA-certified lab — no shipping cost to you.
Turnaround. After your swab reaches the lab, your personalized report is usually ready within a few weeks. We’ll email you a private link the moment it’s live.
Questions about an order? Email [SUPPORT EMAIL].